Terms & Conditions

The conditions that apply to health tourism services received through Clineca.

1. Introduction

Clineca provides health tourism services and carries out intermediary services so that people who want to receive care can do so under the best conditions. This contract regulates the relationship between people who will receive health care services through Clineca and Clineca, and the responsibilities of the parties. Every person who requests health services through Clineca must accept the terms in this contract. By accepting this contract, patient candidates legally accept the application of these conditions at all stages of the service they receive from Clineca Sağlık Turizmi A.Ş. Persons who do not accept these conditions will not be able to receive service from Clineca.

Definitions

Contract: this contract.
Clineca: Clineca Sağlık Turizmi A.Ş., located at Derin Sk. Akasya Acıbadem Evleri Kent Etap 8A Blok A2 Giriş K:38 - D:252 Üsküdar / İstanbul / Türkiye.
Patient: the party requesting and benefitting from medical and other touristic services.
Healthcare Service Provider: the relevant hospital, clinic, practice or physician who agrees to provide healthcare services.
Health Tourism Service: healthcare service planning together with other services such as transportation, accommodation and transfers.

2. Scope of the service and Clineca's responsibilities

2.1. Clineca facilitates consultation and/or dialogue between Patient and Physician. Clineca provides the Patient with preliminary information about the procedures requested, and provides support such as transportation and accommodation if the procedure is approved.

2.2. Under the Contract, Clineca will provide support in: (a) detailed information about the Patient's package; (b) detailed information about the cost of the package; (c) detailed information about visa and passport requirements (also available at evisa.gov.tr); (d) information on health formalities required for travel and accommodation; (e) times and locations of intermediate stops and transport links for the journey; (f) the name, address and telephone number of the Physician, the Patient's Service Provider or an agent in the area whom the Patient can call for assistance.

2.3. Clineca is an intermediary health tourism institution, not a health institution. Clineca does not provide medical advice or operate or control any Service Provider facilities or services. Treatment is carried out under a contractual relationship between the Patient and the Service Provider providing the treatment. The Patient acknowledges that Clineca is not medically qualified and is not responsible for any medical procedure provided through the Service Provider the Patient has chosen, nor for the medical consequences of such procedure. The Patient undertakes to carefully read the terms, conditions and consent forms of the Service Provider before the requested treatment, and to receive the necessary advice and guidance from the Service Provider and the Physician regarding the suitability of their own health conditions and wishes. Programs and informative documents that Clineca presents to the Patient are part of the Contract, and the Patient undertakes to read these documents prior to booking.

2.4. Treatment plans offered by Clineca through e-mail exchanges, phone calls or video calls are based entirely on information (pictures, test results, prescriptions, x-rays, etc.) provided by the Patient and reviewed by the Service Provider. When the Service Provider personally examines the Patient prior to treatment, the treatment plan may change or the Service Provider may decline to administer treatment. In such cases the Patient may discontinue the recommended treatment and will be reimbursed after deductions for tests, consultations and other expenses. Costs of services performed by third-party providers such as travel, accommodation and transfers are not provided by Clineca, and Clineca is not responsible for reimbursing such expenses.

2.5. If the Patient wishes to continue with a new treatment plan, Clineca provides a revised price quote, taking into account the Service Provider's costs and any new accommodation and travel expenses. Clineca is not responsible for irregularities, impossibilities or additional costs arising from the Patient changing the treatment plan.

2.6. Non-disparagement: the Patient agrees not to publicly attack, disparage or criticize Clineca or its directors, officers, employees or partners (including posting negative comments on any website or social media). Since Clineca cannot be held responsible for the Service Provider's treatments and actions, the Patient agrees not to take actions that adversely affect Clineca's reputation, goodwill, services or management at any time during or after the Contract period. In case of violation of this article, the Patient undertakes to immediately remove the harmful content and to compensate all material and moral damages of Clineca.

2.7. As an intermediary organization, Clineca does not operate or control the services offered by the Service Provider, hotel, travel or transfer companies. By accepting the Contract, the Patient acknowledges that Clineca is only an intermediary and that services provided by third parties, and damages resulting from those services, are not covered by any warranty from Clineca. The Patient undertakes to read and accept all terms and conditions of third-party providers prior to booking through Clineca.

2.8. If Clineca is required to cancel or change the Patient's reservation, it shall promptly notify the Patient. In such cases the Patient may choose to reschedule treatment with Clineca or cancel the reservation and receive a refund after deductions. Clineca is not responsible for indirect costs and damages that may arise from cancellation or change of reservation, nor for damages in force majeure situations beyond its control — including but not limited to flight delays or cancellations, terrorist incidents, war, civil unrest, strikes, natural disasters such as hurricanes, floods and earthquakes, epidemics, and judicial or administrative sanctions affecting travel, accommodation or treatment.

3. The Patient's responsibilities

3.1. Before accepting the Contract, the Patient is obliged to read all information resources provided, including the information on Clineca's website, to consult Clineca on any issues they do not understand, and to obtain information about the terms and results of the Contract.

3.2. Having a valid and acceptable passport and visa where necessary, ensuring possession of other documents required for travel, accommodation and treatment, sending passenger information to the airline before travel if requested, meeting entry requirements for both the final destination and transfer points, and providing the information and documents requested by Clineca and the Service Provider are the Patient's responsibility.

3.3. If the Patient does not fulfil the above responsibilities, provides incorrect information or documents, or misses their flight, the Patient is responsible for any resulting damages such as refusal of entry to the country, payments for early return flights, disruption of planned processes or sanctions imposed on the Patient. The Patient accepts that Clineca has no responsibility in these cases and will not be liable for any compensation, expense or reimbursement.

3.4. The Patient undertakes to conduct the necessary research on health needs and recommended vaccinations prior to travel. Clineca recommends obtaining information from official resources such as national health and foreign-office websites, and seeking advice from the local general practitioner.

3.5. Clineca advises the Patient to maintain an insurance policy that comprehensively addresses potential liabilities, including travel interruptions, medical adversities and financial ramifications. All obligations and consequences arising from the Patient's failure to secure adequate insurance are borne solely by the Patient.

4. Medical history and records

4.1. Before starting the journey, the Patient sends the requested information and documents regarding their medical history to Clineca. Clineca forwards these to the Service Provider chosen by the Patient to check the Patient's suitability for treatment. The Patient agrees to share all requested records — such as medical history, test results, prescriptions and x-rays — with Clineca and the Service Provider, and accepts that Clineca is not responsible for negative consequences arising from incomplete or inaccurate records or declarations.

4.2. The Patient allows Clineca to receive the patient file (including the treatment plan, examination and treatment results, and pre- and post-treatment pictures) from the Service Provider for Clineca's records. Clineca undertakes not to use, sell or transfer this information to third parties for any purpose other than providing the requested services and the purposes authorized by the Patient.

5. Payment

5.1. Depending on the treatment package requested by the Patient, the services to be provided and the offer for them will be determined by Clineca. Details such as payment terms, expenses covered by the payment and the amount of the payment will be submitted to the Patient by Clineca in a separate form.

5.2. Tests and medical procedures deemed necessary due to the Patient's medical history, special conditions or unforeseen circumstances are subject to additional charges, as is any stay at the hospital of more than one night where required.

5.3. When the Patient accepts the Contract and the proposal, they pay the deposit required by Clineca to make the reservation. The Patient pays the remainder before leaving their country. Payment processes and methods will be submitted by Clineca in a separate form. If the Patient does not fulfil their responsibilities in this payment section, they are in breach of the Contract and Clineca is not obliged to provide any service.

6. Cancellations & refunds

The Patient can cancel their reservation at any time by notifying Clineca in writing. Cancellation is effective from the date written notice is received by Clineca. The scale of fees payable depends on when notice of cancellation is received. Without prejudice to provision 2.8 of this Contract, in the event of cancellation the deposit remains with Clineca as the reservation fee. Detailed results of the cancellation and possible deductions are submitted to the Patient together with the treatment booking form.

7. Personal data protection and privacy

7.1. Clineca stores the Patient's personal data, including medical records, with the highest sensitivity. Clineca does not use or disclose this data for any other purpose, nor sell or rent it. Details on the use of personal information are available in our Privacy Policy, and the Patient declares that they have read and accepted this policy.

7.2. Clineca is committed to complying with the data protection legislation applicable in the UK and Türkiye to ensure Patient confidentiality. Before-and-after treatment pictures may be used to promote treatments, improve Clineca's website, provide necessary services to patients, and conduct research and analysis for product development — details regarding privacy and data usage are included in the Privacy Policy and specific agreements submitted to the Patient, and the Patient declares acceptance of these conditions.

8. Applicable law and jurisdiction

This Contract is governed by Turkish law and is subject to the exclusive jurisdiction of Turkish courts.

9. Enforcement

The patient candidate who communicates with Clineca is deemed to have read and accepted this Contract.

See also our Privacy Policy and Cookie Policy.