Privacy Policy — Clineca

How Clineca collects, uses and protects your personal data.

Clineca Sağlık Turizmi A.Ş. (“our company”, “we” or “Clineca”) values you as our guest and recognizes the importance of your privacy. We carry out our activities in line with the applicable data protection regulation, including the EU General Data Protection Regulation (“GDPR”) and other related laws.

This Privacy Policy specifies how we collect, use and disclose your personal data to provide you with the best level of our service.

Personal data we collect

Identity information, including your name, surname, signature, nationality, photograph, date of birth, passport or other identity document details;
Contact information, including your phone number, residential address, work address and e-mail address;
Financial and payment information, including your IBAN number, amount, bank account details and other data necessary for payments;
Professional information, including the organization where you work, educational background, affiliations, job title and your profession/speciality.

Unless specifically requested, we ask you not to send us or disclose any Sensitive Personal Data (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or a natural person's sex life or sexual orientation) on or through our services.

How we collect your personal data

Directly from you via e-mail, telephone, SMS, fax, post, cargo, or printed or electronic forms.

Use of your personal data

We may use your personal data to:

Provide the products and/or services you request;
Plan, audit and manage our business continuity;
Fulfil contractual obligations to our suppliers, business/solution partners and other third parties;
Execute our finance and accounting work;
Administer general record keeping;
Comply with our legal obligations under applicable law and respond to requests from public and government authorities, including authorities outside your country of residence.

We collect and process your personal data on the following bases stated in Article 6(1) of the GDPR:

Processing is necessary for the performance of our contract;
Processing is necessary for compliance with a legal obligation to which we are subject;
Processing is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

We collect and process your special categories of personal data on the following bases stated in Article 9(2) of the GDPR:

You have explicitly given us your consent to process your personal data;
Processing relates to personal data which are manifestly made public by the data subject;
Processing is necessary for the establishment, exercise or defence of legal claims, or whenever courts are acting in their judicial capacity.

We will only provide you with marketing-related information after you have, where legally required, opted in to receive those communications, and we provide the opportunity for you to opt out at any time.

Disclosure of your personal data

Our employees, company executives and representatives, business/solution partners and suppliers, for the purposes specified above;
Government and regulatory authorities and other organizations, to meet legal and regulatory requirements or to protect or defend our rights or property in accordance with applicable laws.

For compliance with the GDPR, we ensure that our suppliers and business or solution partners, whether located outside the EEA or not, take appropriate technical and organizational security measures in accordance with applicable data protection laws and use your data solely for the purposes specified by us.

Your rights

If you are from the European Economic Area or certain other countries, you are entitled (with some exceptions and restrictions) to:

Access: request information about how we process your personal data and obtain a copy of it;
Rectification: request the rectification of inaccurate personal data and the completion of incomplete personal data;
Objection: object to the processing of your personal data based on our legitimate interests;
Deletion: request the deletion of your personal data;
Automated decision-making: object to a decision based solely on automated processing that produces legal or similarly significant effects concerning you;
Restriction: ask us to restrict our processing of your personal data until the restriction is lifted;
Portability: receive the personal data you have provided to us in a structured, commonly used, machine-readable format and have it transmitted to another organization in certain circumstances;
Complaint: lodge a complaint with the authorized data protection authority — notably that of your habitual residence, your place of work, or where we are established.

You may exercise any of the above rights at any time by contacting us via our contact form, together with proof of your identity (a copy of your ID card, passport or other valid identifying document). In some cases we may not be able to give you access to personal data we hold, if disclosure would breach our legal obligations to other customers or is prevented by applicable law or regulation.

Right to withdraw consent

If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw it. To withdraw your consent, follow the opt-out links in any marketing message sent to you or contact us via our contact form. Once we receive your withdrawal, we will no longer process your information for the purpose(s) you originally consented to, unless there are compelling legitimate grounds for further processing or it is needed for the establishment, exercise or defence of legal claims.

Children's personal data

We attach great importance to protecting children's privacy and make every effort not to collect personal data of children under the age of 16. If you believe your child may have provided personal data to us, please contact us using the details below and we will delete it from our records immediately.

Security of your personal data

We implement appropriate and reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration and destruction, including:

Protecting our data servers with up-to-date anti-virus and similar software;
Limiting and recording physical access to our premises and facilities;
Limiting and recording access to our data servers;
Ensuring regular tests and reviews of our systems, performed internally or by a third-party agency.

Retention of your personal data

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing and applicable legal requirements. Upon expiry of the retention period, we securely delete or destroy your personal data in accordance with applicable laws.

Links to third-party sites

Our website includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to this policy

We reserve the right to update and change this policy from time to time to reflect changes in the way we process your personal data or changing legal requirements. Any changes will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently for updates.

Contact us

If you have any questions or concerns about our privacy practices, or would like to exercise any of the rights mentioned in this Privacy Policy, please use our contact form to send us a message. You may also contact us by post at: Derin Sk. Akasya Acıbadem Evleri Kent Etap 8A Blok A2 Giriş K:38 - D:252 Üsküdar / İstanbul / Türkiye.

See also our Cookie Policy and Terms & Conditions.